Find the answer to your questions here. We've collected the most frequently asked questions in one place to help you find as much information as possible.
If you can't find it, call us, we are at your disposal!
What time is check-in and check-out?
Check-in any time after 2:00 pm, check-out any time before 12:00 am.
What if I’m arriving early or I want to check out later?
We do offer early check-in and late check-out, but if it’s a busy time we might have to charge a fee. Get in touch with us the day before you due to arrive or leave.
I need to cancel my reservation
We offer several Cancellation policies which you choose when booking with us. Moreover, recently we introduced Postponement option that our guests could plan their holidays with peace of mind. Please, check your reservation, which policy applies to your booking.
Different Cancellations policies might apply if you booked through a travel agent or third party. Please contact your travel agent or third party directly if you’d like to make any modifications to your booking.
Super Flexible rate – booking can be amended or cancelled free of charge up to 1 day before arrival. One night payment is taken 24 hours before arrival. This payment is not refundable in case of cancellation or no-show. We charge the rest amount during check-in, and the booking becomes non-refundable if you leave earlier.
Flexible rate – booking can be amended or cancelled free of charge up to 7 days before arrival. One night payment is taken seven days before arrival. It is not refundable in case of cancellation or no-show. The booking becomes non-refundable in case of early departure.
If you have to modify or cancel your reservation, please give us a call or send us an email.
Check our Terms & Conditions for extended Cancellation and Postponement policies (§3 and §3a)
Do you accept group bookings?
We sure do. Bookings of 5 or more apartments are considered group bookings.
Please send us an email to ask about rates, policies and availability: email@example.com
I want a precise apartment
For us it is important to know your preferences – please communicate with us! But we can’t give a 100% guarantee as it depends on the occupancy and previous guests´ allocation on your day of arrival.
Nevertheless, we always do our utmost to try and make it happen!
Would you like to contact us
Calle de las Tabaibas, 10, Costa Teguise, Lanzarote 35508 Spain
(+34) 605 80 05 69
15 km away from EL GUARAPO apartments, approximately15-20 minutes drive.